Developer Relations Engineer
- Growth & Customer Success
- Full-time
- New York, NY
Posted on November 8, 2023
About HoneyHive
At HoneyHive, we are building the first enterprise platform for LLM evaluation and observability. Our platform enables leading AI startups and enterprises to deploy GenAI applications to production and make them safer, trustworthy, and more reliable for their users.
We are backed by leading institutional investors in AI/ML who were early investors in companies like Perplexity, Hugging Face, Motherduck, and Weights & Biases.
About the role
As the first DevRel hire at HoneyHive, you will be responsible for creating engaging content, managing product updates, implementing growth strategies and enabling users to get the most value out of HoneyHive. This role is pivotal in fostering our developer community and ensuring our users have the resources they need to succeed.
In this role, you will:
Craft and publish high-quality content that keeps developers informed, educated, and excited about what HoneyHive can do. Develop marketing assets including pitch decks, product guides, email campaigns, case studies, web pages, blog posts, webinars, short-form product videos, customer testimonials to help drive top-of-the-funnel growth.
Oversee our Hubspot mailing list, ensuring monthly product updates are communicated effectively to all subscribers. Maintain a formal Changelog within our documentation.
Develop and execute innovative growth hacks and tactics across various channels, including social media, referral programs, and events. Organize demos, feature updates, and meetups to enhance visibility and user acquisition.
Establish and evolve HoneyHive’s messaging and positioning. Ensure our voice is consistent, cohesive, and on-message. Provide audience and competitive insights to the team to inform our roadmap.
Work with Product Engineers to develop intuitive in-app onboarding flows and quickstart Colab notebooks showcasing common use-cases to activate new users on HoneyHive.
Support existing customers and Proof of Concepts (POCs) in becoming proficient with HoneyHive. Provide ad-hoc support, conduct instrumentation walkthroughs, and create tailored Colab notebooks and guides as needed.
About you
We think you'd be a great fit if you have:
Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
Min 3+ years of experience in developer relations, sales engineering, or software engineering at early stage startups (Seed-Series B).
Strong written and verbal communication skills, with a portfolio of technical content (blog posts, how-to guides, tutorials, etc.).
Ability to create and maintain technical documentation, tutorials, and how-to guides with clarity and accuracy.
Experience in conducting product demos and webinars.
Creative thinker with a track record of executing growth initiatives.
Comfortable working in a fast-paced, dynamic environment.
We’d prefer if you also have:
Experience building AI prototypes or contributing to open-source AI projects like LlamaIndex and Langchain.
Familiarity with core AI engineering concepts like LLMs, vector databases, RAG, evals, etc.
Why join
A unique opportunity to shape the future of AI and make a material impact on the developer experience of working with LLMs.
Innovate on the bleeding edge of AI and solve hard technical problems that impact reliable deployment of LLMs in production.
Exposure to various aspects of scaling an early-stage startup, including customer success, sales, and networking, setting you up to be a potential future founder.
A supportive and fun work environment where you can learn and grow alongside like-minded people.
Our values
Move Fast, Don’t Break Things: We’re not afraid to move quickly but ensure each release meets the high standards of our customers. When in doubt, cut scope, not quality.
Customer Obsession: We’re always focussed on solving our customers’ most important problems. Anything that helps them move faster and remove friction gets prioritized.
First Principles Thinking: AI engineering is a net-new paradigm and requires us to approach problems from a first-principles mindset.
Collective Ownership: We take complete ownership of our work and are collectively accountable for the success of our product.
Benefits
Competitive salary + meaningful equity
Health, vision and dental benefits
Unlimited PTO
Assistance in relocating to New York or SF
MacBook Pro + peripherals